What Information do we Collect?
We process only minimal user data – only as much as it is absolutely necessary to maintain our services.
monVPN collects personal information which you provide to us directly when you register on our site. We require that you provide personal information, such as name, email address and country of residence, in order to establish an account. That ensures that we can communicate with you when we have announcements to make, to communicate with you about your VPN services or respond to your support queries. Valid email address is also needed to retrieve a lost password.
You may choose to receive or not receive marketing emails from the Client area.
Storing of Information Related to Email and Live Chat
monVPN keeps records of any correspondence you submit to us through Email or Ticket, along with our response. Having full correspondence records enables our staff to provide the best possible customer support experience.
We use a third-party platform for live chat Twak.to. When you contact us using the live chat platform, your correspondence records, including your IP, are stored in their system. Their system utilize modern security practices and encryption.
Most of the cookies we use are known as “session cookies”. They are deleted after the end of you visit.
monVPN uses a few types of different cookies to improve the user experience on the website, such as:
– Google Analytics for statistical assessment and website performance improvement. We use Google Analytics only with IP anonymization enabled.
Users can prevent the collection of data generated by cookies by downloading and installing the browser plug-in that is available at the following link: http://tools.google.com/dlpage/gaoptout?hl=en
– Facebook Pixel to show advertisements on Facebook to users who have visited our site. The data collected in this way is anonymous to us, i.e. we do not see the personal data of individual users.
You can allow Facebook and its partners to place ads on and off Facebook.
Consent and Age Restrictions
The service provided by monVPN is intended for people 18 years or older.