Privacy policy
This Privacy Policy describes the privacy practices of monVPN applications, service and website.
iOS Applications:
- Type of data: Identifiers – User ID / account ID
- Purpose: App Functionality – to authenticate the user and enable apps features
This data is sent off the applications to our API server to service a request to authenticate the user but we do not retain it, it is immediately discarded after servicing the request.
We do not store data. We do not use third-party partners.
Device permissions:
monVPN iOS, Fire OS and Android apps may request certain permissions that allow it to access the user’s device data as described below. These permissions can be revoked by the user at any time in device settings. Please note that revoking of such permissions might impact the proper functioning of the app.
- Required to access the current Wi-Fi SSID, when the Network Protection feature is enabled.
- Permission to save VPN profile.
Android and Fire OS applications:
- Type of data: Diagnostics – Crash Data
- Purpose: App Functionality – to improve stability and performance and minimize crashes
- Type of data: Identifiers – User ID / account ID
- Purpose: App Functionality – to authenticate the user and enable apps features
Service:
This “non-personal data” is not associated with or linked to any Personal Data. This data does not allow for the identification of any individual person. We are committed to privacy, service is not monitored, recorded, logged, stored, or passed to any third party. We do not store traffic logs, IP addresses or browsing data.
We need this data particularly to provide you our products and services, optimize and improve our products and services, as well as keep them running safely and efficiently.
Website and Client area:
monVPN collects personal information which you provide to us directly when you register on our site. We require that you provide personal information, such as name, email address and country of residence, in order to establish an account. That ensures that we can communicate with you when we have announcements to make, to communicate with you about your VPN services or respond to your support queries. Valid email address is also needed to retrieve a lost password.
You may choose to receive or not receive marketing emails from the Client area.
We are not saving any personal details about the payments in our system. All 3rd parties Payments processors can store specific information about payments. To understand what personal information these processors collect and store, please refer to the respective processor’s terms and privacy policy.
https://fastspring.com/privacy/
https://www.paypal.com/en/webapps/mpp/ua/privacy-full
monVPN uses your personal information only for the purposes listed in this Privacy Policy, and we do not sell your personal information to third parties.
Storing of Information Related to Email and Live Chat
monVPN keeps records of any correspondence you submit to us through Email or Ticket, along with our response. Having full correspondence records enables our staff to provide the best possible customer support experience.
We use a third-party platform for live chat Crisp. When you contact us using the live chat platform, your correspondence records, including your IP, are stored in their system. Their system utilize modern security practices and encryption.
Cookies
We use cookies on our website. Cookies are small text files that are stored by your browser when you visit a website. This identifies the browser used and can be recognized by our web server. This manner of processing serves our legitimate interest in making our website more user-friendly, effective and secure.
Most of the cookies we use are known as “session cookies”. They are deleted after the end of you visit.
Third-party Cookies
monVPN uses a few types of different cookies to improve the user experience on the website, such as:
– Google Analytics for statistical assessment and website performance improvement. We use Google Analytics only with IP anonymization enabled.
Users can prevent the collection of data generated by cookies by downloading and installing the browser plug-in that is available at the following link: http://tools.google.com/dlpage/gaoptout?hl=en
Consent and Age Restrictions
If you continue to use our website, apps or services, we will take it as your agreement to our Privacy Policy and our Terms of Usage.
The service provided by monVPN is intended for people 18 years or older.
Where we store your data
Your data does not get stored outside of the EU.
Data retention
We store the service data for 2 years and the clients area data for 3 years after you stop using our service, after which time it is deleted on a rolling basis.
In accordance with GDPR legislation, reasonable requests for release of a specific user’s data will be honored within 28 days of an acceptable request from a user. You have the right, in certain situations, to request us to correct or delete (“right to be forgotten”) personal data regarding you and/or restrict the processing.
Use policy
Clients agree to follow our acceptable use policy or their account will be cancelled. The service must not be used for illegal activity or to support illegal activity. This includes but is not limited to the following: promote or encourage criminal or terrorist activities of any sort, run resource intensive programs that will interfere with the usage of our services by our users, send out phishing or identity theft emails, use of stolen credit cards, bank accounts or online payment accounts, engage in any sort of child pornography activities, sending unsolicited emails (SPAM), hate emails, mass-marketing emails, receiving and distributing pirated copyright materials, transmit viruses, worms, trojans etc., hacking, scamming.
The main goal of our service is to protect your privacy. We absolutely do not condone or promote criminal activities of any sort. Violations of the use policy may result in a block of your devices, without any refund. Additionally, you may be held responsible for any and all damages, including any amounts charged by any outside entity due to said violations, including without limitation attorney’s fees and costs.
You can not resell or attempt to resell monVPN accounts or services to any individual or entity.
You are solely responsible for your use of the service.
License
monVPN grants to you a non-exclusive license to use the apps, the service and the documentation for the agreed period, including any extensions or renewals of the agreed period (the “Subscription Period”), provided that you agree to the terms and conditions of this Agreement. Modifying, resale, further disctribution, reverse engineering, or otherwise using the software in any way not expressly authorized by monVPN, is strictly prohibited.
Disclaimers
Despite our best efforts, the service is provided on an “as is” and “as available” basis, and we do not guarantee that the service will be available at all times, nor the accuracy of the service or any material provided by the service.
Changes to policy
monVPN reserves the right to update this privacy and usage policy. In such cases, we will take every reasonable step to ensure that these changes are brought to your attention by posting all changes on the website.